OPTIMA draws a distinction between mere customer friendliness and powerful customer centricity. The former should be expected in any professional organization, but the latter ensures salespeople hold clients in the highest esteem. This is critical to the success of any sales department, and our consultants will make sure your people understand it.
Take ownership of the entire customer experience
Learn the customer’s requirements and expectations
Generate empathy toward them like a friend or partner
Exceed expectations by striving for the Wow! factor
Business professionals in competitive sectors who want to create a culture where the customer always comes first
Field & remote
Teams that want