Communication Skills Course and Training

Course Duration : 1 or 2 days


What's in it for you?

  • Overcome communication problems for a more productive workplace.
  • Understand differences in personality and adjust your communication styles accordingly.
  • Develop your active listening skills, learn assertive language techniques and discover best practices for effective communication to deal with difficult situations.

Course Outline

  1. Adopting the right mindset of an Effective Communicator
    • Become aware of blocks to being an effective communicator.
    • Understand how people filter information by deleting, distorting and generalizing.
    • Learn the empowering use of your senses: see, listen, feel, smell and taste - to win friends and influence others.
    • Know how people think differently by the language they prefer then adapt your language to suit.
    • Understand and appreciate people’s differences - learn how to work with them.
  2. Gain Tools to Become an Effective Communicator
    • Know the difficulties of active listening and how to avoid these.
    • Learn about rephrasing techniques to help improve your active listening skills.
    • Develop teamwork with peers, colleagues and subordinates. ‘Match and mirror’ using communication methods – body language, tone of voice and words.
    • Pace and lead – influence others towards a mutually beneficial outcome.
    • Gain techniques to prevent and resolve conflict to maintain trust and respect.
    • Meta Model Advanced Communication Technique to remove assumptions and gain an accurate perception of the other person.
    • Get to the root cause of the communication problem and identify the solution.