CARE Customer Service Excellence
Teach your sales team about empathy and being sensitive to your customers’ ideas and expectations.
Let us teach your sales team the most effective ways for making customers feel important
OPTIMA draws a distinction between mere customer friendliness and powerful customer centricity. The former should be expected in any professional organization, but the latter ensures salespeople hold clients in the highest esteem. This is critical to the success of any sales department, and our consultants will make sure your people understand it.
Key points of our Customer Centricity training program:
- Putting oneself in the customer’s shoes
- Understanding their needs at a deep level
- Making arguments in terms of client benefits
- Developing finely-tuned active listening skills
- Being aware of the impact of misunderstanding
Nurturing
Take ownership of the entire customer experience
Understanding
Learn the customer’s requirements and expectations
Caring
Generate empathy toward them like a friend or partner
Acting
Exceed expectations by striving for the Wow! factor
Who is our Customer Centricity program for?
Business professionals in competitive sectors who want to create a culture where the customer always comes first
Field & remote
sales managers
Customer
service managers
Business unit
managers
Salespeople
assigned to
demanding clients
Teams that want
richer feedback
from clients