Conflict Management

What's in it for you?

• Understand what is at stake when giving and receiving feedback
• Understand the key principles of efficient feedback
• Discover and practice different methods for delivering efficient feedback

Course Outline

1. How to create a conflict
   • Brainstorming based on the experience of the participants
   • The main causes of conflict at the workplace
2. The 6 Laws of Time
   • Principles of harmonious relationships
   • The 3 Filters of Socrates
   • The 3 traps of communication (deletion/distortion/generalization) and the 3 mistakes of listening (transfer/denial/escape)
   • How to put yourself in the shoes of your interlocutors with perceptual positions
3. How to solve a conflict
   • The 3 spontaneous behaviors and the principles of assertiveness
   • How to find solutions with the DESC method (describe the facts, express your feelings, solve the problem, conclude positively)
   • How to act as a facilitator to solve a conflict between two people
4. Key takeaways
   • Formalization in written form of your key takeaways and group sharing