What's in it for you?
- Understand what is at stake when giving and receiving feedback
- Understand the key principles of efficient feedback
- Discover and practice different methods for delivering efficient feedback
Course Outline
- How to create a conflict
- Brainstorming based on the experience of the participants
- The main causes of conflict at the workplace
- The 6 Laws of Time
- Principles of harmonious relationships
- The 3 Filters of Socrates
- The 3 traps of communication (deletion/distortion/generalization) and the 3 mistakes of listening (transfer/denial/escape)
- How to put yourself in the shoes of your interlocutors with perceptual positions
- How to solve a conflict
- The 3 spontaneous behaviors and the principles of assertiveness
- How to find solutions with the DESC method (describe the facts, express your feelings, solve the problem, conclude positively)
- How to act as a facilitator to solve a conflict between two people
- Key takeaways
- Formalization in written form of your key takeaways and group sharing