Comprehensive Feedback Skills Training Courses

Course Duration : 1 day


What's in it for you?

  • Understand what is at stake when giving and receiving feedback
  • Understand the key principles of efficient feedback
  • Discover and practice different methods for delivering efficient feedback

Course Outline

  1. Key principles of efficient feedbacks
    • Self-confidence and self-esteem: absolute value, relative value, and potential value
    • Purpose of feedback: reinforce self-confidence and nurture progress
    • Postulates: errors are a source of learning/Measuring progress is a source of motivation
    • Cultural aspects: how feedback is given and received according to different cultures (feedback culture map)
  2. Learn the tools used in becoming an Effective Communicator
    • Positive feedback: structure your feedback based on 3 dimensions (relationship, structure, information)
    • 3 common errors to avoid when delivering feedback: poisoned, empty, and XXL "sandwiches"
    • From feedback to feedforward: how to increase the practical impact of your feedback
    • A comprehensive method to support skills development by turning individual feedback into immediate and short-/medium-term progress: the COACH method (Construct, Observe, Analyze, Choose, Heighten)