Customer Service Courses and Relation Training

Teach your sales team about empathy and being sensitive to your customers’ ideas and expectations.

Let us teach your sales team the most effective ways for making customers feel important

OPTIMA draws a distinction between mere customer friendliness and powerful customer centricity. The former should be expected in any professional organization, but the latter ensures salespeople hold clients in the highest esteem. This is critical to the success of any sales department, and our consultants will make sure your people understand it.

 

Key points of our Customer Centricity training program:

  • Putting oneself in the customer’s shoes
  • Understanding their needs at a deep level
  • Making arguments in terms of client benefits
  • Developing finely-tuned active listening skills
  • Being aware of the impact of misunderstanding

 

Nurturing

Take ownership of the entire customer experience

Understanding

Learn the customer’s requirements and expectations

Caring

Generate empathy toward them like a friend or partner

Acting

Exceed expectations by striving for the Wow! factor

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Who is our Customer Centricity program for?

Business professionals in competitive sectors who want to create a culture where the customer always comes first

Field & remote sales managers

Customer service managers

Business unit managers

Salespeople assigned to demanding clients

Teams that want richer feedback from clients

Proven, Active Methodology

FACE-TO-FACE TRAINING PLUS WEB-BASED INSTRUCTIONROLE PLAYS & REHEARSALS USING REAL-LIFE CLIENT CASESPERSONALIZED INSTRUCTION FOR OPTIMAL IMPLEMENTATIONONGOING FEEDBACK FROM YOUR OPTIMA CONSULTANT

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Our clients share their experience using Customer Service Excellence

We have received feedback from the participants in our team regarding the Customer Service Skills program, and it was highly positive. The attendees were genuinely impressed with the entire session, particularly with the trainer's ability to adapt the content effectively to suit our specific needs, which indeed proved to be very beneficial. Thanks again for organizing such a wonderful training session.

Chris Regel

Jesper Larsen
Managing Director
Air & Sea Logistics Southeast Asia ( Dachser)

The sales training program our team attended was truly remarkable. The trainer's extensive expertise in sales was evident as she provided us with a wealth of useful approaches. Throughout the training, she presented a wide range of practical strategies to effectively engage prospects, introduced our team to innovative theories that expanded our understanding of the field, and challenged us to think creatively.

Chris Regel

Maximilien Lerat
Manager
Weexa