Teach your sales team about empathy and being sensitive to your customers’ ideas and expectations.
OPTIMA draws a distinction between mere customer friendliness and powerful customer centricity. The former should be expected in any professional organization, but the latter ensures salespeople hold clients in the highest esteem. This is critical to the success of any sales department, and our consultants will make sure your people understand it.
Take ownership of the entire customer experience
Learn the customer’s requirements and expectations
Generate empathy toward them like a friend or partner
Exceed expectations by striving for the Wow! factor
Business professionals in competitive sectors who want to create a culture where the customer always comes first
Field & remote
sales managers
Customer
service managers
Business unit
managers
Salespeople
assigned to
demanding clients
Teams that want
richer feedback
from clients
We have received feedback from the participants in our team regarding the Customer Service Skills program, and it was highly positive. The attendees were genuinely impressed with the entire session, particularly with the trainer's ability to adapt the content effectively to suit our specific needs, which indeed proved to be very beneficial. Thanks again for organizing such a wonderful training session.
Jesper Larsen
Managing Director
Air & Sea Logistics Southeast Asia ( Dachser)
The sales training program our team attended was truly remarkable. The trainer's extensive expertise in sales was evident as she provided us with a wealth of useful approaches. Throughout the training, she presented a wide range of practical strategies to effectively engage prospects, introduced our team to innovative theories that expanded our understanding of the field, and challenged us to think creatively.
Maximilien Lerat
Manager
Weexa