In-House Training

Leadership programs, public training, and in-house workshops for entrepreneurs and executives.

Inspire your team to perform at their very best

Delivered at your office and tailored to your specific needs, OPTIMA’s In-House Training programs develop the practical leadership skills of your employees. All our training programs are highly interactive and full of practical tools, tips, and techniques that your teams can use immediately in the workplace.

Browse our list of leadership courses

Course Duration
3 days Group Training + Individual Follow-up

Key Training Objectives

  1. Be a strong leader for your team
    • Discover your natural leadership style
    • Develop and communicate your vision to the team
    • Set compelling objectives for your team to create alignment and engagement
    • Conduct effective team meetings, with motivational action plans and structured follow-up
  2. Manage each team member individually
    • How to build a professional competencies grid specific to your team
    • Discover and practice different methods for evaluating the level of motivation and competency of your team
    • Understand how to adapt your leadership style to the profile of your team members with regards to different situations
  3. Coaching your team on a daily basis
    • Coach your team members through individual interviews and appraisals, including praising, delegation, conflict resolution, constructive feedback, and re-motivation interviews
    • Apply coaching techniques for continuous development of your team members

Course Duration
2 days

What's in it for you?

  • Understand the process of strategic planning and its key elements
  • Understand how to create, communicate, and successfully execute a strategic plan
  • Build your own strategic plan for your department in line with the company vision and strategy

Course Outline

  1. The strategic planning process and its key elements
    • Formulate your vision, mission statement, and core values applicable to your department within the company
    • Be clear about where you are today, where you want to be in the future, how to get there, and how to measure your progress
    • Master the art of SWOT analysis, budgeting, SMART goals, actions plan, and how to apply these in a practical way for your department
  2. How to create, communicate, and successfully execute a strategic plan
    • Find out where and how to collect data to build your strategic plan
    • Involve the relevant stakeholders to ensure your strategic plan will be successful
    • The keys to successful implementation ? step-by-step process from upstream design to downstream execution
  3. Build your own strategic plan for your department in line with the company vision and strategy
    • Real business case examples to build your own actionable strategic plan
    • Use the strategic plan framework to guarantee successful design, budgeting and execution
    • Set KPIs and measurement tools to ensure your plan is on track, and how to adjust when necessary

Course Duration
2 days

What's in it for you?

  • Discover and practice a variety of efficient problem-solving and decision-making methods
  • Discover and practice effective communication techniques to get the buy-in from your team

Course Outline

  1. Problem-solving methods
    • How to turn any problem into solutions with the SCORE method (Situation, Causes, Objective, Resources, Effects)
      • Use the SCORE method for yourself with a SCORE sheet, including an action plan
      • Use the SCORE method with a group with a mind mapping software to combine analytical, synthetic, and systemic thinking
    • How to focus your energy on what is under your control with the 3 magic boxes based on stoicism principles
      • Filter each problem into 3 boxes: the complaint box, the acceptance box, and the action box
    • How to develop a three-dimensional thinking approach to analyze critical situations and find solutions with the 3D model:
      • Perceptual positions/Timeline/Logical levels
  2. Principles for effective decision-making
    • Assess the impact of your decisions in advance and be ready to take action ? Analysis without paralysis
    • Communicate to get the buy-in from key stakeholders (management, peers, and employees)
    • Develop interpersonal intelligence to mitigate resistance and solve conflictual situations
      • Use the DESC method to select the appropriate solution mode based on the factual analysis of the situation
    • Ensure your decisions are enforced, measure the outcome of your decisions, and take corrective action when needed

Course Duration
2 days

Objectives

  • Prepare your negotiations as the best professional negotiators do
  • Know how to evaluate the balance of power and use it to your advantage
  • Prepare your negotiation with the "check point" matrix
  • Be able to identify and to cope with the “traps” of tough purchasers
  • Defend your offer to get your interlocutor to commit to a profitable agreement
  • Master the stages of the DEAL® method for more profitable negotiations:
    • Defend your initial position
    • Ensure the customer commits
    • Advance through mutual concessions
    • Limit your efforts and seal the deal

Pedagogy

  • Intensive role plays on practical case studies
  • Brainstorming and team work
  • Deliverables on arguments to defend your position and concessions in return to ask

Course Duration
1 or 2 days

What's in it for you?

  • To overcome mind traps in regards to communicating effectively
  • To understand differences in personality so to adjust behavior accordingly
  • To learn active listening skills, assertive language techniques, and effective communication
  • Techniques to deal with difficult situations

Course Outline

  1. Adopting the right mindset of an Effective Communicator
    • To be aware of Traps/Obstacles from being an effective Communicator
    • To understand humans’ innate filtering programs of Deletion, Distortion, and Generalization
    • To learn the empowering way to use our 5 senses: See, Hear, Feel, Smell, Taste
    • To win friends and influence others
    • To know how people think differently by the language they prefer and therefore be able to adapt the language to match with their preferences.
    • To understand and appreciate the differences in people
    • To learn how to utilize the differences in others
  2. Learn the tools used in becoming an Effective Communicator
    • To know the traps of active listening and to avoid them
    • To learn about rephrasing techniques to help improve “active listening skill”
    • Develop teamwork with peers, colleagues, and subordinates: Matching & Mirroring using Communication methods – body language, tone of voice, & words; Pacing & Leading – Influencing others to a mutually beneficial outcome
    • To know the technique to prevent and resolve conflict with anyone to maintain trust and respect
    • Meta Model Advanced Communication Technique to remove assumptions and gain an accurate understanding of another person
    • To help to get to the root cause of the communication traps and gain clarity of the solution

Course Duration
1 or 2 days

What's in it for you?

  • Develop Confidence for Presenting – Passion & Confidence
  • Mental and Emotional Strength & Flexibility
  • Structure & Process for creating deliverable content and PowerPoints
  • Be sharp, composed, energetic in delivering presentation (body language, voice modulation, choice of words)
  • Tips in building connection with the audience to keep all eyes up on the speaker/presenter
  • Tips on handling a tough audience

Course Outline

  1. Creating Empowering Mindset of an Effective Presenter
    • Understand how people think, perceive, and appreciate differences in thinking, thus become more empathetic and able to handle different types of behavior from the audience.
    • Know how our thoughts and emotions link directly to behavior. So to understand if effective presenter’s behaviors are to be created, it is critical to lay down the solid foundation on the mindset and how to control your emotion as a presenter.
    • Understand the mechanics of your Emotions, so that you can feel confident anytime you are presenting by choosing to be in control of your own emotions.
    • Learn the tool of reframing negative events into positive learning. Therefore, no matter what happens during a presentation, you could always choose to take the positive perspective of the situation.
  2. Creating Presentation’s Content
    • Know your audience, your outcome, how to gather content, and how to organize your presentation
    • Know how to add variety, interest, and emphasis
    • Build your PowerPoints — add visual, media, exercises, role play, etc.
    • Know how to handle objection without breaking rapport with the audience

Course Duration
1 or 2 days

What's in it for you?

  • Understand the right mindset for coaching
  • Learn to have the winning mindset of taking on responsibility as coach
  • Improve communication skills
  • Learn effective coaching techniques

Course Outline

  1. Adopting the Right Mindset of an Effective Coach
    • Understand how people think and perceive, appreciate differences in thinking, learn how thoughts and emotions link directly to behavior to be able to adjust flexibly to coachees’ different personalities
    • Learn how to manage your state (emotions) to develop instant confidence and peak state, which is crucial to the result of coaching
    • Learn how to be responsible as a coach and stop the blame game
  2. Steps in becoming an Effective Coach
    • Building trust and connection with the coachee, which will lead to coachee’s opening up to coach with their root cause of the problem
    • Learn how to build trust and to make coachee feel at ease with the coach through a technique of Matching & Mirroring using communication methods – body language, tone of voice & words
    • Learn the technique on how to disagree without breaking rapport/relationship with coachee
    • Learn the A.G.O.W.A.L Coaching Framework:
        A = Develop Awareness

        G = Goal for this Coaching Conversation

        O = Obstacle & Opportunity

        W = Way Forward

        A = Action

        L = Lessons Learned

Course Duration
1 day

What's in it for you?

  • Understand what is at stake when giving and receiving feedback
  • Understand the key principles of efficient feedback
  • Discover and practice different methods for delivering efficient feedback

Course Outline

  1. Key principles of efficient feedbacks
    • Self-confidence and self-esteem: absolute value, relative value, and potential value
    • Purpose of feedback: reinforce self-confidence and nurture progress
    • Postulates: errors are a source of learning/Measuring progress is a source of motivation
    • Cultural aspects: how feedback is given and received according to different cultures (feedback culture map)
  2. Different methods for delivering efficient feedbacks
    • Positive feedback: structure your feedback based on 3 dimensions (relationship, structure, information)
    • 3 common errors to avoid when delivering feedback: poisoned, empty, and XXL "sandwiches"
    • From feedback to feedforward: how to increase the practical impact of your feedback
    • A comprehensive method to support skills development by turning individual feedback into immediate and short-/medium-term progress: the COACH method (Construct, Observe, Analyze, Choose, Heighten)

Course Duration
1 day

What's in it for you?

  • Identify precisely your challenges in terms of time management
  • Understand the principles of time management
  • Use simple and practical methods to improve your time management skills

Course Outline

  1. The 2 Magic Questions
    • Individual reflection focused on the two magic questions for effective time management
      • If you had more time, what would you do that you are not doing today?
      • What is your mindset, and what do you do when you manage your time efficiently?
    • Best ideas sharing
  2. The 6 Laws of Time
    • Discover the 6 laws of time: Parkinson, Murphy, Carlson, Pareto, Illich, and Laborit/Eisenhower
    • How to put the 6 laws into action
  3. The 3 Golden Rules of Effective Time Management
    • “Eat when you eat and sleep when you sleep,” or how to increase your power of concentration
    • “Eat your frog early in the morning,” or how to focus on your zone of maximal impact
    • “Greatly achieving something stupid…is stupid,” or how to deal with your nonessential time-consuming tasks
  4. Personal Action Plan
    • Preparation in written form of your personal action plan for better time management

Course Duration
1 day

What's in it for you?

  • Understand all aspects of organizational change and effective ways to manage change
  • Increase buy-in to change and minimize resistance to change within your organization
  • Gain understanding of key factors for successful rollout of organizational change

Course Outline

  1. Why change is important and how to plan for it
    • Critical success factors and structured approach to change management
    • Clearly define the three stages of change: current state, future state, and transition state
    • Change leadership, accountability, planning process, and risks assessment
  2. Managing people through change
    • Understand the psychology of people and how they respond to change
    • The ADKAR model to onboard people through change management: Awareness, Desire, Knowledge, Ability, Reinforcement
    • Building change competency for managers, supervisors, and employees
  3. Making change stick in the long term
    • The communication plan before, during, and after the change process
    • Ongoing assessments and key metrics for evaluation of organizational change
    • Praises and rewards system for successful change implementation

Course Duration
1 day

What's in it for you?

  • Understand what is at stake when giving and receiving feedback
  • Understand the key principles of efficient feedback
  • Discover and practice different methods for delivering efficient feedback

Course Outline

  1. How to create a conflict
    • Brainstorming based on the experience of the participants
    • The main causes of conflict at the workplace
  2. How to prevent a conflict
    • Principles of harmonious relationships
    • The 3 Filters of Socrates
    • The 3 traps of communication (deletion/distortion/generalization) and the 3 mistakes of listening (transfer/denial/escape)
    • How to put yourself in the shoes of your interlocutors with perceptual positions
  3. How to solve a conflict
    • The 3 spontaneous behaviors and the principles of assertiveness
    • How to find solutions with the DESC method (describe the facts, express your feelings, solve the problem, conclude positively)
    • How to act as a facilitator to solve a conflict between two people
  4. Key takeaways
    • Formalization in written form of your key takeaways and group sharing

Course Duration
1 day

What's in it for you?

  • To learn and have a positive mindset about creativity
  • To take charge of and have responsibility over being creative with work
  • Learn techniques to generate creativity

Course Outline

  1. Adopting the Positive Mindset of an Effective Creative Thinker
    • Mechanic of the Mind: Understand the filters of the mind to learn to become aware of these filters (deletion, distortion, and generalization) that cause us to solve problems through our habitual programmed mindsets
    • To be proactive and take responsibility for coming up with new ideas in handling the situation instead of blaming others or waiting for others to solve the problems
    • Reframing: Applying technique, be able to see problems or challenges as opportunities for growth, create a positive meaning from these “bad” events, positive thinking = positive outcome
  2. Learn the tools used in becoming an Effective Creative Thinker
    • Random Word Technique: To learn from randomly selected words and build on its meaning, which could trigger a solution related to the problem that you are solving
    • Analogy Technique: To learn from analogy by looking at people in other industries or lines of business, and to see what skills those people possess could be utilized and applied in your work
    • Brain Writing Technique: To brainstorm by writing on a piece of paper and taking turns to add more ideas to the topics — this helps avoid the tendency to pass judgment on ideas, which often prevents creativity
    • Mind maps help in structuring information, better analysis, comprehension, synthesis, recall, and generating new ideas

Who benefits from our leadership programs?

Aspiring leaders who are committed to professional growth and excellence

Mid- to Senior-Level Leaders

Operational Managers

Business Executives

Key Decision Makers

Proven, Active Methodology

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