Customer Service Excellence

Teach your sales team about empathy and being sensitive to your customers’ ideas and expectations.

Let us teach your sales team the most effective ways for making customers feel important

OPTIMA draws a distinction between mere customer friendliness and powerful customer centricity. The former should be expected in any professional organization, but the latter ensures salespeople hold clients in the highest esteem. This is critical to the success of any sales department, and our consultants will make sure your people understand it.

 

Key points of our Customer Centricity training program:

  • Putting oneself in the customer’s shoes
  • Understanding their needs at a deep level
  • Making arguments in terms of client benefits
  • Developing finely-tuned active listening skills
  • Being aware of the impact of misunderstanding

 

Nurturing

Take ownership of the entire customer experience

Understanding

Learn the customer’s requirements and expectations

Caring

Generate empathy toward them like a friend or partner

Acting

Exceed expectations by striving for the Wow! factor

img-teaching-team

Who is our Customer Centricity program for?

Business professionals in competitive sectors who want to create a culture where the customer always comes first

Field & remote sales managers

Customer service managers

Business unit managers

Salespeople assigned to demanding clients

Teams that want richer feedback from clients

Proven, Active Methodology

FACE-TO-FACE TRAINING PLUS WEB-BASED INSTRUCTIONROLE PLAYS & REHEARSALS USING REAL-LIFE CLIENT CASESPERSONALIZED INSTRUCTION FOR OPTIMAL IMPLEMENTATIONONGOING FEEDBACK FROM YOUR OPTIMA CONSULTANT

ENQUIRE NOW