Our experience with the training process has been outstanding from start to finish. The initial consultation, proposal, and the ability to provide input on our challenges were all handled with great care. We were fortunate to have Moz as our trainer—he was exceptional in building an instant rapport with our group of 18 participants, all of whom felt comfortable asking questions and sharing their experiences. The team thoroughly enjoyed the two-day training session and had only praise for Moz's engaging and insightful approach. The positive feedback from our staff exceeded our expectations, and our management is equally impressed. When it comes to future training, OPTIMA and Moz will undoubtedly be our first choice.